Last Updated: 01/08/2026

Introduction

Welcome to DHOKAL LIFESTYLE PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website and the products and services offered through our online store, including clothing, fashion apparel, accessories, and related products for men, women, and children.

By accessing, browsing, creating an account, or placing an order through our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using our website immediately.

1. Acceptance of Terms

By using our website, creating an account, or placing an order, you confirm that you:

  • Have read and understood these Terms & Conditions.

  • Are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • Have the legal capacity to enter into binding agreements.

  • Agree to comply with all applicable laws and regulations.

If you do not agree with these Terms, you should not use our website.

2. Website Use

You agree not to:

  • Use the website for unlawful, fraudulent, or unauthorized purposes.

  • Copy, reproduce, distribute, modify, or commercially exploit any website content without our prior written permission.

  • Attempt to gain unauthorized access to our systems or interfere with website functionality.

  • Upload viruses, malware, or other harmful software.

  • Use automated tools, bots, or scripts to collect website data without authorization.

  • Engage in activities that may disrupt or damage the website or negatively affect other users.

We reserve the right to restrict, suspend, or terminate access for users who violate these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, prices, and other details displayed on our website are accurate.

However:

  • Actual product colors may vary slightly due to device or display settings.

  • Minor variations in fabric, stitching, prints, embroidery, or finishing may occur.

  • Product measurements may vary slightly due to manufacturing tolerances.

  • Prices, availability, discounts, and specifications may change without prior notice.

We reserve the right to correct any errors, inaccuracies, or omissions at any time.

4. Orders and Payments

By placing an order, you confirm that:

  • The information provided by you is accurate and complete.

  • You are authorized to use the selected payment method.

  • The purchase is made for personal and lawful purposes.

We reserve the right to:

  • Cancel or reject orders due to pricing errors, stock availability issues, payment failures, or suspected fraudulent activity.

  • Verify customer details before processing orders.

  • Limit purchase quantities where required.

Orders will only be processed after successful payment authorization.

5. Shipping and Delivery

We aim to process and deliver your orders within the estimated timelines.

However:

  • Delivery timelines are estimates and are not guaranteed.

  • Delays may occur due to courier partners, weather conditions, holidays, strikes, government regulations, or circumstances beyond our control.

  • Customers are responsible for providing accurate shipping information.

  • We are not responsible for delays caused by incorrect addresses or recipient unavailability.

6. Returns, Refunds, and Exchanges

Returns, refunds, cancellations, and exchanges are governed by our Refund & Returns Policy.

Customers are advised to review the policy carefully before placing an order.

7. Product Quality and Care

Our clothing and fashion products are carefully selected to meet quality standards.

To maintain product quality:

  • Follow care instructions provided on garment labels.

  • Wash and maintain products according to recommended guidelines.

  • Natural variations in fabric texture, color, prints, embroidery, or finishing do not constitute defects.

8. User Accounts

If you create an account:

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You are responsible for all activities conducted through your account.

  • You must notify us immediately if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts involved in fraud, misuse, or violation of these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, DHOKAL LIFESTYLE PRIVATE LIMITED shall not be liable for:

  • Delays caused by courier partners or external circumstances.

  • Losses resulting from incorrect customer information.

  • Indirect, incidental, consequential, or special damages.

  • Loss of profits, business opportunities, revenue, or data.

  • Damage caused due to improper use, washing, or handling of products after delivery.

Our total liability shall not exceed the purchase amount paid for the relevant product.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Their content.

  • Their privacy practices.

  • Their products or services.

  • Transactions conducted through third-party platforms.

Users access third-party websites at their own risk.

11. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Product descriptions

  • Graphics

  • Videos

  • Website design

  • Text

  • Software

is the intellectual property of DHOKAL LIFESTYLE PRIVATE LIMITED or its licensors and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, modification, or distribution of website content is strictly prohibited.

12. Indemnification

You agree to indemnify, defend, and hold harmless DHOKAL LIFESTYLE PRIVATE LIMITED, its directors, employees, affiliates, partners, and service providers against any claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your misuse of the website.

  • Violation of these Terms & Conditions.

  • Violation of applicable laws.

  • Infringement of third-party rights.

13. Force Majeure

We shall not be liable for any delay or failure in performing our obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fire

  • Government actions

  • Strikes

  • Pandemics

  • Transportation disruptions

  • Internet outages

  • Power failures

  • Supply chain interruptions

Our obligations will resume as soon as reasonably possible after such events.

14. Termination

We reserve the right to suspend, restrict, or terminate your access to our website or services without prior notice if:

  • You violate these Terms.

  • Fraudulent or suspicious activity is detected.

  • Your actions harm our business, customers, or systems.

  • Required by applicable law.

Termination does not affect rights or obligations that arose before termination.

15. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted according to the laws of India.

Any dispute arising from these Terms, products, services, transactions, or website usage shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, Delhi, India.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Updated versions will be published on this page with a revised “Last Updated” date.

Your continued use of our website after modifications indicates acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

DHOKAL LIFESTYLE PRIVATE LIMITED

Email: info@dhokallifestyle.com

Phone: +91 8107386720

Address:
40 FF OFFICE NO 103, VIJAY BLOCK LAXMI NAGAR, NEW DELHI, DELHI, INDIA, 110092